Primrose valley Retreats

These terms and conditions form part of the contract between both parties. It is important that you read them and agree to these terms & conditions prior to Sending your deposit payment to reserve your holiday.

Dates of Hire

The length of hire as agreed between the Hirer and the owner/manager from 4pm arrival date until 10am departure date. Any unauthorized use of the holiday home by the Hirer outside of these dates and times on the booking confirmation s chargeable and may result in the forfeit of some, or all, of the deposit paid by the Hirer.

Cost of Hire

The total amount payable for the period of hire is stated on your booking confirmation document, this includes a £50 clean & damage security bond in addition to the holiday cost. This will be refunded within 7 days at the end of period of hire providing these terms and conditions have been adhered to and the accommodation is reasonably clean and tidy on your departure with no damage, no smoking or broken items. A deposit of £50 is required to secure the booking. Please note - 10 & 14 nights bookings require a larger deposit of £100 to secure dates. The balance outstanding must be received 8 weeks before the start of the hire period otherwise the contract will be cancelled by the owner/manager and the £50/£100 non-refundable deposit retained. We require you to make regular instalment payments prior to 8 weeks before where possible to keep your booking active. It is at our discretion if we accept instalment payments beyond 8 weeks before the holiday commences.

Utilities / Call Out

Gas, Electricity and Water is included in the holiday cost although we do operate a fair usage policy. Any call out charges incurred will be charged from your £50 bond unless this is discussed and agreed with the owner/manager prior to the call out being made. An example of unfair usage would be to charge your car directly from the caravan.

Haven PLAY Passes

Haven Play Passes are available to purchase online with a PV Haven registration code which is sent via e-mail once you have fully paid the Holiday accommodation. Haven Play passes can also be purchased direct on arrival at the Haven Reception as all restrictions have finished, however we only offer STAY accommodation therefore we cannot guarantee availability of Haven Play activities & booking of venues. The show bar clubs are available without advance reservation. Swimming is booked at 4 weeks in advance. Haven Play Pass.Haven Experience

Haven Park passes are NOT included in the accommodation hire cost. The price of the accommodation does not include a package deal therefore facilities & venues for Haven passes are not a guaranteed purchase within the holiday cost. Holiday accommodation facilities inside the holiday home such as WiFi are subject to availability of park WiFi and the caravan WiFi service can fluctuate. Please do NOT factory reset the WiFi router this will NOT speed up the WiFi - (it will simply wipe the password off the router instead) and you will lose the WiFi access during your stay and this will incur a charge from your bond.

The price you see and pay is for STAY accommodation only.

Keys

These are provided on day of arrival via a key safe which is usually located at the accommodation door or on the decking. The key safe code number to access the keys will be sent on day of arrival by email at the check in time (4pm). To replace any lost key(s) this will cost the £50 damage & care bond.

Bed Linen

We supply pillows/ quilts and have an optional service of Bed linen chargeable at £20 for beds to be made up by our team of cleaners. If you prefer not to take this service please ensure you take your personal bedding as bed linen sheets and covers must be used. This is a condition of your security bond. No towels/tea-towels are provided.

The accommodation is self catering so bring your essentials including toilet rolls.

Occupancy

The accommodation should only be used by the persons listed on the booking form. By exceeding the number of persons, it will void any insurance. The Hirer will be responsible for the entire occupants. If we find that occupancy has been breached you could be evicted by the owner/manager or park and any charges that occur will be invoiced. You may be required to register your car registration/s and your personal information direct with the park 48 hours prior to arrival. We cannot accept bookings from young singles/ all female/male groups and under 21 year old.

Pets - We do accept pets in some of the holiday homes but for reasons of hygiene and comfort of other guests we ask that pets are not allowed on the seating areas or beds. We request that pets are not left alone to roam the holiday home, causing a noise disturbance to others however we do allow pets to be left alone when secured in a pet cage. Under no circumstances do we allow a pet in a pet free home. If this Is proven the £50 security bond will be retained to deep clean the holiday home.

Travel Cot/ Highchair - We do not supply bed linen & use of cot / Highchairs and baby equipment are used at your own risk.

SkyTV facility - We do not supply a sky card for the sky box, you must pair your sky card from home to the sky box provided in specific caravans & we do not accept any issues this might cause if SKY TV is not accessible.

WIFI - although we provide Free WiFi in all the holiday homes we DO NOT guarantee WIFI service will be available at all times.

Smoking is NOT permitted in any of the holiday homes. If smoking has taken place & smell from smoking inside the holiday homes are noticed by the cleaning team and reported to C2C, the bond will not be returned to the guests & the £50 damage and care security bond will be retained to deep clean the holiday home.

We cannot be held responsible for any issues with insects, spiders, ants, flys, bugs and bird deposits. If insects are reported we can arrange cleaners to take a look and replace bed linen however no refund will be given.



Please ensure when departing the holiday home that it is left in a clean & tidy state with carpets/floors cleaned, surfaces wiped, kitchenware clean and bed linen is removed and stored inside the holiday homes in the linen bin bags - if provided.

All litter / hoover waste is to be deposited in the bins provided close to the accommodation and the area surrounding the accommodation is to be kept in a clean and tidy condition throughout your stay and when departing.This is a condition of the refundable damage & care bond.

Use of any outdoor seating/table cushions and parasols should be stored away within the holiday home after use. Outdoor table covers should be used if applicable after use to protect outdoor furniture. If outside upholstery & cushions are left out to get wet and damaged by the weather we will hold your security bond to clean the said outdoor items. Park rules are in place. Please ensure you ask the park for guidance on arrival. Please DO NOT barbecue on or near the decking/veranda, this is a condition of your bond.

Vehicles and Injury

All vehicles that are parked at the holiday home are parked entirely at your own risk and the owner/manager is under no liability in respect of any damage caused to the vehicle or loss/damage of any articles left within. The owner/manager will not be liable to the Hirer of his/her guests or dependants for any injury.

Accommodation Supplied / Management Only

If we are unable to supply a specific holiday home for hire, we reserve the right to supply another model of caravan for your holiday at a similar specification.

Behaviour

The Hirer is responsible for the conduct of his/her guests /family and shall take steps to ensure their behaviour does not cause a nuisance, inconvenience or disturbance to others or cause damage to the property belonging to the owner or other occupiers. The owner or park manager may take back possession of the accommodation immediately without compensation to the Hirer.

Damage

The Hirer agrees to indemnify the owner in respect of any damage caused to the property, internal and external or to the property or third parties. The hirer must give notice of any damage as soon as possible, if after your stay damage is reported upon inspection this may effect your security bond. URGENT repairs to be attended immediately where possible within 6 hours. Coast2Coast will not offer partial refunds. You must give us an adequate time frame to fix the issue even in an emergency. NONE URGENT repairs to be attended to within 24 hours.

It is in your interest to notify the owner/manager of any faulty or damaged items upon arrival immediately and ideally with photograph evidence.

If for any reason you are not happy with the holiday home upon arrival with cleanliness or any damaged, broken or unclean items are found, these must be reported on your first day / evening following arrival. This is to ensure the Hirer is not responsible for anything that is seen after the hirer has departed when it’s checked. If anything is reported on the first day, we must be given the opportunity to resolve any issues, therefore you agree to give us 24 hours to resolve any reported issues. If you do not accept the resolution and you decide to terminate your stay this must be done in writing within the 24 hours period from arrival and No refund will be given.

Cancellation Terms

Please Note: If you choose to cancel your booking the deposit will not be refunded.



Should the holiday accommodation booked become unavailable due to circumstances beyond our control a full refund (including the deposit) will be given. A change of dates will also be offered as an alternative option. If you decide to cancel your holiday you must contact the owner/manager by telephone in the first instance and explain your reasons for cancelling. You must follow this up with a email/letter in writing within 24 hours. Please note: (Messages will not be accepted as a form of cancellation).

If for any reason you cancel your holiday, any refunds may only be made if the holiday home is re-let on the dates and will be subject to the cancellation policy. The Hirer may wish to consider buying holiday cancellation insurance. The owner/manager reserves the right to cancel any holiday without prior notice. If cancelled, you will receive a full refund however no compensation will be paid. If your holiday is cancelled during your booked dates due to a breach in terms & conditions no monies will be refunded and the cancellation policy will take effect.

In the event of cancellation, the following charges will apply:

62 days prior or more - 15% of the holiday cost and in addition Admin Costs / deposit.
29 - 62 days prior - 50% of the total holiday cost and in addition Admin Costs / deposit.
28 days prior or less is 90% of the total holiday cost.

If we re-let the holiday home on the booked dates, we may at our discretion refund you minus 10% admin fee and the deposit you paid. This may also include loss of monies due to offering the holiday cheaper to another family at short notice with a late deal.

Changes to booking reservation

Once the booking reservation has been completed/confirmed with £50 deposit paid, any changes to the number or names of guests or any other booking updates will be charged at £5 per update.

Final Terms

In the event of any breach of these terms and conditions by the Hirer or the Hirers family, the owner/manager may give notice immediately to vacate the holiday home and leave the park. Agreeing to these terms and conditions at the time of booking you agree to your personal details being shared to the owner and shared to the park during pre-registration. These terms and conditions are subject to change at our discretion.