Birch court 33 Primrose Valley

When booking with us it is for accommodation only. Play passes if required are to be purchased direct from Haven. Once I have received your deposit your booking will be registered, you will then receive email confirmation with a link to purchase play passes from Haven (play passes are non refundable). Then you will be able to book activities (up to 12 weeks in advance) & swimming (up to 4 weeks in advance). Due to registering your booking before full payment is made, if full payment isn’t received by the due date (8 weeks before start of holiday) your holiday will be cancelled (please see about cancellations further down) and remember play passes are non refundable.

Enjoy your time in our caravan. All we ask is you treat it with the same respect as we do and leave it in the same clean condition you will have found it on your arrival.

We know accidents happen, we ask if anything is broken or damaged to let us know so it can be replaced or repaired after your stay. Your ‘Damage security bond’ is to protect us from malicious, mischievous or undue care damage and is standard practise with caravan hire.

Letting arrangements

Arrival time after 4pm, keys will be in the key safe, you will receive the code on the start day of your holiday after cleaners have confirmed its ready and only after your balance is paid in full. Lost keys will be charged at £50 per set (the cost of replacing the locks). Departure time no later than 10am. Please put keys back into the keysafe and make sure you don’t leave the code on display.

Our caravan is Non smoking, if anyone in your party is found to have been using illegal substances in the caravan or on the decking you will lose all of your security bond.

Strictly No fires or barbeques on the decking, if it is found to have had a fire or a barbeque on the decking then you will lose all of your security bond.

Ball games – please make sure that you respect our caravan and vehicles and others nearby when playing ball games, No balls to be kicked, batted or thrown against any caravan or vehicles. There are designated areas for ball games and plenty of open spaces around the park away from caravans and vehicles.

Strictly No charging of electric vehicles from the caravan, please use to correct charging points available by reception.

The caravan must be left clean & tidy like you would have found it. Any breakages to furniture, fittings, inventory items or the caravan must be paid for by the hirer. On last day please strip all beds, but leave the mattress protectors and pillow protectors on, leave bedding in the bathroom. DO NOT leave outside (like Haven Lets) as we have a private cleaning company. Please turn off the boiler.

 A £100 ‘Damage security bond’ is payable at the same time as your full payment. This will be refunded within 72 hours of the completion of your holiday, has long as no damage or loss incurred.

A full copy of terms and conditions will be sent via email, there is also a copy in the file at the caravan.