Number 3 at seton Sands

GENERAL BOOKING CONDITIONS - Thank you for choosing to book your holiday with Number 3 at Seton Sands. We hope you have an enjoyable stay. We would ask that you read our T&C carefully as they, along with your booking confirmation make up your agreement with us.
We are not connected to Haven/Bourne leisure and offer private rental guests either 3, 4, or 7 nights, or if required up to 28 days maximum stays within our self catering holiday home. Your agreement with us is for the holiday home only. Number 3 at Seton Sands do not provide any products, services or passes on behalf of Seton Sands Holiday Village, these are booked and paid for directly through Haven.
Bookings will only be accepted from hirers who are twenty five (25) years of age and above.
Seton Sands Holiday village is managed by Haven and is intended for holiday guests only. To achieve a family friendly atmosphere on park, we can only accept bookings from families and couples. We are not permitted to accept bookings from groups of young people, all-adult, or single sex groups, ie, hen or stag parties.
We must follow Haven T&C .
Please alert us when booking if anyone has any allergies or health/mobility issues, so we can make sure that this holiday home is best suited to your needs.
Please also be aware that between each let we do take photos, and a walk round video of the holiday home, so if any damage should occur we know exactly when this has happened and where possible will have any repairs carried out prior to a guest arrival. If this is not possible we will alert guests to the damage so you are not worried this may have happened during your stay. Photos and video are date stamped. Please see damage section below.
We have a security camera in the caravan when guests arrive. This is a portable device and we would ask guests to please unplug the camera and place in a kitchen cupboard for the duration of your stay.
No ELECTRIC VEHICLE charging from the holiday home. Domestic electric vehicle chargers (commonly known as a “granny charger” or a “trickle charger”) are strictly forbidden. You will be liable for any damage or loss suffered by us due to your unauthorised use of domestic electric vehicle chargers. Trailing leads are not only a health and safety hazard, but the sockets could overheat, leading to a potential fire risk. Haven provide fast charging points in the main car park. Please contact the park directly for pricing and availability.


BOOKING, DEPOSIT & PAYMENT
We send all guests a booking registration form along with a copy of our T&C’s. Guests will be asked to complete our form. This should include the names of all adults, names and ages of children aged 0-15yrs. Home address, telephone number, email address and car registration number. Our maximum number of guests in this holiday home is 5.
Any changes to the original booking after payment must be made by the lead booker only and agreed by the owner in writing prior to arrival.
All bookings made are subject to our T&C, and apply regardless of whether or not you have signed our booking form. Number 3 at Seton Sands is trying to simplify our booking procedure for guest who may not be technically minded in completing a form online to return. We can take information from you by email, we would ask that you then put in writing on your return email;
“ I have read Number 3 at Seton Sands Terms and Conditions, I as lead guest agree in full, so please take this response as my online signature”. In making a payment, you the hirer, and all of your guests listed on the form accept and agree in full to our booking T&C.
The lead hirer, must be staying in the caravan and will be responsible for all members of the booked party, will be with them during the hire period, you will take steps to ensure everyone in your party does not cause nuisance, disturbance, or inconvenience to others.
No subletting or reselling of the holiday is permitted. Any guests staying who are not listed on the booking form, you will be asked to leave the holiday home and no refund will be given.
The caravan owners reserve the right to refuse any booking without obligation and/or reserve the right to terminate any booking for whatever reason at their absolute discretion.
DEPOSITS - On receipt of the booking form, a £150 deposit will be payable, and your booking will be confirmed. You will then be registered through the Haven portal.
Payments are accepted by bank transfer, please use lead booker name as reference and alert us to when payment is made.
Please note that deposit is non refundable in the event of cancelation.
The outstanding balance is payable 6 weeks prior to arrival. Should you book with less than 6 weeks prior to arrival, we will require payment in full at the time of your booking.
PLEASE NOTE NO HOLIDAY WILL COMMENCE WITHOUT THE BOOKING FORM BEING RETURNED TO THE OWNER. OR A DIGITAL SIGNATURE AS OUTLINED ABOVE. It is the responsibility of the hirer to return the signed form by email or post.
If the deposit is not received it is assumed by the caravan owners that the provisional booking is no longer required, we will not hold dates.
Please note that once we have received your deposit and your registration is complete, if you have purchased play passes through the Haven portal, booked and paid for activities, then decide to cancel your stay with us, we must then cancel your booking registration. This will then cancel any play passes and activities paid for.
The Booking Deposit is fully refundable after your stay should the holiday home sustain no damage, stains or missing inventory and that it is left in a neat and tidy condition, all guests have adhered fully to our T&C. We try to refund your deposit the same day as departure.
2. CANCELATIONS 
DEPOSITS ARE NON-REFUNDABLE IN THE EVENT OF CANCELLATION.
Should you fail to pay your full balance by the final payment due date stated on your booking confirmation , we will accept this as notice of cancellation, no refunds will be given and the dates will be re-listed as available.
We strongly advise that you take out travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation
DAYS BEFORE ARRIVAL GUEST CANCELATION CHARGE
42 days or more Deposit amount if paid.
42 days to 29 days Deposit amount or if balance paid 50% of the holiday price.
28 days to 8 days Deposit amount or if balance paid 75% of the holiday price.
7 days or less Deposit amount or if balance paid 100% of the holiday price.
In the event of a cancellation, the hirer must confirm this by email or phone. (Deposits are non refundable in the event of a cancelation.
Should you wish to postpone your holiday to a later date, you must first pay your outstanding balance.
If the hirer fails to turn up to the start of their stay, no refund shall be given.
No refund will be made to the hirer whose hiring has commenced and who vacates the caravan for any reason including an emergency at home.
If you are asked to vacate the caravan or holiday park by the park owners or members of staff, caravan owners, or you or a member of your party are removed from site by the Police, or for any reason whatsoever, no refund shall be given
In the unlikely event that the caravan becomes unavailable for any rental period due to events outwith our control, then we may be forced to cancel a booking, every effort will be made to arrange other accommodation but this may not always be possible. We will advise the hirer asap, and a full refund shall be given. The hirer will have no further claim against the owner.
3. UPON COMMENCEMENT OF HIRE
IF YOU NOTICE ANYTHING WITHIN THE HOLIDAY HOME THAT IS BROKEN OR NOT WORKING , PLEASE LET ME KNOW, IN NOT DOING SO, IT COULD BE THAT YOU ARE HELD RESPONSIBLE.
“Check In” is available from 3pm on the first day of hire. Where possible we will meet guests to make sure everything is to your liking and answer any questions you may have.
Please do not arrive at, or enter the holiday home before your check in time. Should your check in time be delayed due to events outwith our control we will contact you to let you know and do everything to minimise any delay.
At check in time please make your way to the holiday home. Should we not be able to meet you at 3pm or a convenient time, we will forward the details on how to get your keys on the day of arrival by text or email.
We will provide guests with one set of keys, please return the keys to the key safe on departure . Should you take the keys home accidentally we would ask that these are returned by “ signed for post “ at your own expense. Should you lose your keys during your stay, we will withhold your deposit.
We provide guests with bedding, beds will be made up for your arrival. Each bed has mattress encasing, mattress, pillow and duvet protectors, sheets, duvet cover and pillow slips. ` Bath towels, 2 hand towels and a bath mat, tea towel and oven gloves are all provided. These are for caravan use only. Please do not remove the protectors from any beds.
We provide seating for our guests on the decking area. Please carefully remove the protective cover & re-cover on your departure. Please supervise children at all times, it may not withstand children jumping, damage to furniture will be deducted from your deposit.
If you are unsure how to use any of the equipment provided there are instruction sheets within the folder in the kitchen. Do not attempt to use anything that you are unsure about. The caravan owner will not be considered liable for any injury caused by improper use of any equipment within the caravan or on Seton Sands Holiday Village.
WE ACCEPT GUESTS PETS, 1 small breed dog in this holiday home. Your pet should not be left at any time on its own within the caravan, please do not allow them on the beds. If a pet urinates on the mattresses your deposit will not be refunded to cover professional cleaning.

Our pitch has an allocated parking bay for one car only. Please do not park on the grass, roadside or other empty parking bays near by. If you are travelling with multiple vehicles please use the overflow car park by the main entrance.




CARAVAN AND PARK RULES
We would kindly ask guests to follow a few simple steps when staying in our holiday home. If you or any member of your party fails to comply with our T&C, you and all members of your party will be asked to leave, without notice, no refunds will be given.
Please do not smoke or vape within the holiday home or out of an open window, please dispose of all cigarette butts in the nearest bin outside. No candles or bbq to be lit or used within the caravan, or decking area. Please do not leave any chargers unattended or overload plugs, this could cause the electrics to trip.
No drugs to be stored or used within the holiday home unless prescribed by a medical practitioner.
Please remove footwear on entering the holiday home. In particular high stiletto heels.
Only the people named on the booking form may stay overnight in the holiday home. If we find that the holiday home is over occupied, we will ask you to leave and no refund will be offered.
We would ask that if you have buggies, that they are not left open within the holiday home, we have known them to cause significant damage to doorways.
Please do not bring glitter or any luminous objects, plasticine etc these can cause unnecessary damage to soft furnishings, floor coverings and vacuums, marks can be expensive to remove. Please supervise children at all times with felt tip pens and loom bands.
Please do not attempt DIY. If the repair is non urgent and will not impact on the enjoyment of your stay, it will be carried out when the holiday home is vacant. If there is a maintenance problem please inform the owner in the first instance, we will organise for the repair if urgent to be carried out as soon as possible.
Any maintenance issues reported to us, regarding gas, electric boiler or hot water, we will aim to resolve within a few hours of the initial report. Should you report this after 6pm there may be no engineers on site so the repair may roll over to the following day. We cannot be held responsible for any breakdown or malfunction of any equipment within the holiday home during your stay and no refunds will be given under these circumstances.
Please do not store bikes, scooters, and other sporting equipment within the holiday home or chain bikes to the decking. Wall, ceiling or floor vents must not be covered or taped closed.
The owner cannot be held responsible for others holidaying either side of Caravan at Seton Sands and in the event of excessive noise disturbance, causing a nuisance of any kind then please call security, on 07899 960 348 due to this being outwith our control no refunds will be given.
No EV charging from Holiday homes is permitted by Haven. Fast charging points are available within the main car park. We thank you for your co-operation.
The holiday park owner, the caravan owner and their staff do not accept liability for any loss or damage to the hirers property and or accidents, injuries, illness, disease arising from the hire of the caravan or use of the holiday park.
We do not accept responsibility to any damage to your vehicles while parked out side the caravan or any car park on site.
4.CHECK OUT
Check out is before 10am, we would ask guests to please be on time, delays to check out then affects our cleaning schedule for the day. Unless agreed with the owner for a later check out where it is possible to do so, there will be and extra charge of £15 every 30 minutes over 10am. This will be withheld from your deposit. You are more than welcome to remain on park to use the facilities but we would ask you move your car to the main car park.
PLEASE LEAVE THE HOLIDAY HOME AS FOUND
Could we please ask guests prior to departure to walk round and check nothing has been left behind, should anything be left we will contact you and can return items at your expense.
Please strip duvet covers, pillow slips and fitted sheets from the beds and place on top of each beds protector. I will strip all protective bedding on change over we thank you for your co-operation.
Please be aware that make-up foundation, face medications and creams, tanning products, pens, paint, glue etc will stain and or bleach our linen and towels. Unsalvageable items will be charged at the replacement cost to your security deposit.
Please after use ensure that the oven, grill, dishes you may have used, pots, pans, cutlery, coffee machine, toaster, kettle, microwave, Ninja Air Fryer are left clean and dried before putting away after use. A cleaning pack is provided ie washing up liquid, sponge, disinfecting spray, dishwasher pods, washing machine pods.
In order to prevent possible blockages, please do not dispose of food waste, dangerous liquids, fats or feminine hygiene items, or baby wipes down the toilets, sinks or shower tray
Please empty the contents from the fridge freezer before departure but do not switch the appliance off. Please make sure that all lights are switched off and that there is no water left running. Please close and lock windows and doors, remove rubbish from the caravan to the nearest on site bin station.
Please do not remove the protectors from the remote controls.
Please return the keys to the key safe should I not be there for your departure time.
Please notify me by text should you leave prior to 10am
Any extra cleaning of the above will incur a cleaning Fee of £50


5. DAMAGES
We would ask that if any of your party cause damage during your stay that you alert us as soon as possible. Damage and breakages amounting to less than £100 will be deducted from your deposit and the balance IF ANY shall be refunded. Should the damage be excessive ie damage to internal, external walls, tv’s, doors, fridge freezer etc or we need to hire professional cleaning services to clean soft furnishings, mattresses, carpets or if the item must be replaced, you agree to cover all costs.
In the event of malicious damage or aggressive/abusive behaviour We as owners of Caravan at Seton Sands will ask you the hirer and your party to leave. Site security reserve the right to contact the police, no refunds will be given in this event. We will recover the cost of all damage caused from you. All damage must be paid for.
6. EVENTS OUTWITH OUR CONTROL
Unfortunately we will not accept responsibility or pay compensation if we have to cancel or change your booking due to events beyond our control. We will not accept liability for any injury or loss or damage you suffer because of events beyond our control. Some of the things we mean by “events beyond our control” are fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, epidemics or pandemics and adverse weather conditions, war or threat of war, threatened terrorist activity and unavoidable technical problems with transport. We recommend all guests take out adequate holiday insurance to cover for all eventualities.
7. PLEASE NOTE
All utilities (Gas, water & Electricity) are included in the overall cost, on a fair-use basis, we ask guests TO NOT charge your electric vehicles from the caravan electric supply. We take meter readings prior and after each let. Should we detect electric vehicles have been charged from our electricity supply regardless you will be in breach of our T&C, and will be charged per unit of electricity used during your stay from your booking deposit refund.