Privacy Policy

1. Overview

Caravans2Let is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What We Collect

We may collect and process the following personal data:

• Full name, email address, phone number, and account login credentials
• Booking details and payment information (processed via Stripe)
• IP address, browser type, and device information
• Caravan listing content and media (for owners)
• Communications and messages through the platform

3. Lawful Basis for Processing

We rely on the following legal bases to process your data:

• Contractual necessity: To manage bookings, payments, and enquiries
• Legitimate interests: To improve services and detect fraud
• Consent: For marketing communications (only where you opt in)
• Legal obligation: To comply with applicable laws and regulations

4. How We Use Your Information

• To process bookings, payments, and refunds securely
• To manage caravan listings and guest communications
• To send transactional emails and updates
• To provide support and respond to enquiries
• To detect fraud and maintain platform security
• To analyse platform usage and improve our services

5. Data Sharing

We do not sell or rent your personal data. We may share it with:

• Stripe: For secure payment processing
• IT and hosting providers: To deliver and maintain the platform
• Legal authorities: If required to comply with legal obligations

6. Cookies & Analytics

We use cookies for site functionality, remembering preferences, and collecting anonymised usage data via tools like Google Analytics. You can manage cookie preferences in your browser settings.

7. Data Retention

We retain your data only for as long as necessary to fulfil the purposes it was collected for, including to comply with legal, accounting, or reporting requirements. Booking records and account history are stored in accordance with UK tax laws.

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where lawful and applicable)
• Object to or restrict processing in certain circumstances
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the UK Information Commissioner's Office (ICO)

9. Data Storage & Security

All personal data is stored securely on servers located in the UK or EEA. We use SSL encryption, access controls, and industry-standard safeguards to protect your data from unauthorised access, disclosure, or loss.

10. Children’s Privacy

Caravans2Let is not intended for users under the age of 18. We do not knowingly collect data from children.